❓ नकली या मिलावटी उत्पाद खरीदने पर क्या करें?
अगर आपने fake, defective, counterfeit या adulterated product खरीदा है, तो तुरंत कार्रवाई करनी चाहिए।
Step 1: Product और Proof सुरक्षित रखें
- Product की photo / video लें
- Invoice / bill / order confirmation संभाल कर रखें
- Packaging, MRP, manufacturing / expiry date चेक करें
- Online case में screenshot of listing / ad रखें
Step 2: Seller / Platform से Contact करें
- Product issue की जानकारी seller / platform को दें
- Refund / Replacement मांगें
- Communication का record सुरक्षित रखें
Legal Basis:
- Consumer Protection Act, 2019 – Verified seller और grievance mechanism जरूरी
- E-commerce Rules, 2020 – Platform की liability
Step 3: Complaint दर्ज करें (अगर issue न सुलझे)
🔹 Online Product Fraud:
- Grievance Officer (Platform internal complaint)
- Central Consumer Protection Authority (CCPA) – https://consumerhelpline.gov.in
🔹 Offline Product Fraud:
- Local Consumer Forum – District / State / National Commission
Step 4: FIR / Police Complaint (Serious Cases)
- Dangerous, counterfeit या harmful product होने पर FIR दर्ज करें
- Applicable IPC sections:
- 415 – Cheating
- 420 – Cheating & dishonestly inducing delivery
- 463, 468 – Forgery
- Medicines / cosmetics → Drugs & Cosmetics Act, 1940
- Food → FSSAI Act, 2006
Step 5: Follow-up & Redressal
- Platform / Consumer Forum / Police का response देखें
- Refund / Replacement / Compensation प्राप्त करें
- Legal orders को maintain करें
Step 6: Prevent Future Fraud
- Official / verified seller से खरीदें
- Product packaging और barcode check करें
- Reviews और ratings देखें
- Invoice और payment record रखें