❓ उपभोक्ता Product Fraud की शिकायत कैसे कर सकता है?
यदि आपको नकली, defective, counterfeit या misleading product मिला है, तो आप निम्न तरीके से शिकायत दर्ज कर सकते हैं।
Step 1: Seller / Platform से संपर्क करें
- Product issue को email, chat या customer care के जरिए बताएं
- Refund / Replacement मांगें
- सभी communication का record सुरक्षित रखें
Legal Basis:
- Consumer Protection Act, 2019
- E-commerce Rules, 2020
Step 2: Internal Grievance Redressal (Online Platforms)
- सभी major marketplaces (Amazon, Flipkart, Myntra) का Grievance Officer
- Complaint 5–7 दिन में resolve होना चाहिए
- Record / complaint number सुरक्षित रखें
Step 3: Central Consumer Protection Authority (CCPA)
- Serious या unresolved cases में CCPA को complaint करें
- Website / Helpline: https://consumerhelpline.gov.in
- Phone Number (Helpline): 1930
- Submit complaint with:
- Invoice / order details
- Product photos / screenshots
- Communication record
- Seller / platform details
Step 4: Local Consumer Forum (Offline / Big Claims)
- District Consumer Commission: ≤ ₹1 crore
- State Consumer Commission: ₹1–10 crore
- National Consumer Commission: > ₹10 crore
- Attach: Invoice, photo, screenshots, communication record
Step 5: Police Complaint / FIR (Criminal Cases)
- Product dangerous, counterfeit या harmful हो → FIR दर्ज करें
- Applicable IPC Sections: 415, 420, 463, 468
- Medicines / food → Drugs Act, FSSAI Act भी applicable
Step 6: Follow-up & Legal Action
- Platform / CCPA / Consumer Court के साथ timely follow-up करें
- Refund / Replacement / Compensation प्राप्त करें
- Legal orders और product evidence संभाल कर रखें
🔹 Important Numbers & Websites
| Authority | Helpline / Website |
| CCPA (Central Consumer Protection Authority) | 1930 / consumerhelpline.gov.in |
| Consumer Forum / District Commission | State / District Consumer Helpline (Google for local contact) |
| Police (FIR for fraud) | Local Police Station / [State Police Cybercrime Portal] |