📝 Step-by-Step FIR Draft – Online Product Fraud

Scenario: आपने ऑनलाइन product मंगाया और वह fake, defective, counterfeit या misleading निकला।

Step 1: Collect Evidence

🔹 जरूरी Documents:

• Invoice / Order confirmation / Payment receipt
• Product photos / videos
• Screenshot of online listing / ad / description
• Chat / Email / Platform communication

Tip: जितना evidence होगा, complaint उतनी मजबूत होगी

Step 2: Draft FIR – Key Sections

नीचे FIR draft का template दिया गया है:

FIR Draft Template – Online Product Fraud

To,
The Officer-in-Charge,
[Local Police Station Name], [City/State]

Subject: Complaint regarding Online Product Fraud

Respected Sir / Madam,

I, [Your Full Name], resident of [Address], wish to file a complaint regarding fraudulent online product purchase as detailed below:

1. Complainant Details:

• Name: [Your Name]
• Address: [Your Address]
• Contact No.: [Your Phone / Email]

2. Details of the Online Transaction:

• Platform / Website Name: [Amazon / Flipkart / Myntra / etc.]
• Seller Name / ID: [Seller Name]
• Product Name & Description: [Exact product details]
• Order Number / Invoice Number: [Number]
• Date of Purchase: [DD/MM/YYYY]
• Payment Mode: [UPI / Card / Net Banking / COD]
• Price Paid: ₹[Amount]

3. Description of Fraud / Issue:

• Product received was fake / defective / counterfeit / misleading / misbranded
• Discrepancies noticed: [e.g., wrong label, expired date, low quality, fake brand]
• Communication with seller / platform: [attach screenshots / emails / chat]

4. Legal Reference (Applicable Laws):

• IPC Sections 415 & 420 – Cheating / Fraudulent delivery of property
• IPC Sections 463 & 468 – Forgery (if applicable)
• Consumer Protection Act, 2019 – Misleading products, Consumer Rights violation
• E-commerce Rules, 2020 – Platform accountability

5. Relief Sought:

• Refund / Replacement of the product
• Legal action against the seller for online product fraud

6. Attachments:

• Invoice / Order confirmation
• Product Photos / Videos
• Screenshots of listing / communication

I request you to kindly register my complaint and take appropriate action against the offender under applicable laws.

Thanking you,
[Your Name]
[Signature]
[Date]

Step 3: Submit FIR

• Visit local police station or online police portal (if available)
• Submit draft FIR with all attachments
• Take FIR number / acknowledgment receipt for records

Step 4: Follow-up

• Police investigation / call for statements
• Maintain all product and communication evidence
• Cooperate for inspection / verification
• Escalate to CCPA / Consumer Court for compensation if needed

🟢 Tips to Strengthen FIR

1. Clearly mention product details, seller, platform, and fraud type
2. Attach all proof – invoice, screenshots, photos
3. Specify legal sections to ensure proper action
4. Keep a copy of FIR / acknowledgment for consumer complaint / legal follow-up